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HAND MADE PRODUCTS FOR YOUR HOME

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*Kits and Patterns               of a stitchery nature*

*NATURE inspired*                                                 *COLOUR infused!*

Products:          

All the items available for sale have been carefully designed by Jenny Blair, and the rights to each design belongs to Jenny Blair (c) 2012- 17.

The kits are assembled in the studio of Jenny Blair, in a pet and smoke free environment.

 

Payment:

Once you have selected the chosen items and then clicked on the Add to cart button  you will be taken to a Paypal Checkout.

Paypal is a trusted, reliable and universally known method of online banking . Paypal will accept all types of bank cards and you do NOT need to have a paypal account, simply follow the steps and use the 'pay by credit' button or the pay by paypal button

If you are having any problems or wish to order a customised product , you can send a message using the contact form in the main menu.

 

Postage:

All items are sent from Scotland, UK via The UK Royal Mail Postal Service.

 

For delivery there are 2 options of postage available - Standard OR Tracking & Insurance.

- STANDARD SERVICE

Items going to UK and Europe addresses are sent via first class which takes approximately 1-3 business days to arrive in the UK and 3-5 days in Europe.

 

Items being sent to all other parts of the world are sent by the international standard service (previously called airmail) and are estimated to take 7- 10 working days to arrive, but can take up to 25 working days.

 

Please allow up to 10 working days in the UK, and 29 days for international addresses to receive your parcel before you contact me..this will allow for any postal delays to be rectified.

 

***PLEASE NOTE***

The Standard Service DOES NOT carry TRACKING and INSURANCE.

 

 

- TRACKING & INSURANCE

This option offers the upgraded service of tracking and insurance.

See the standard service above for information on expected times of delivery.

 

POSTAGE ISSUES:

Proof of postage is always obtained and can be sent to you.

 

We CANNOT assume responsibility for any item lost or damaged in the post. Once the item is bought and posted IT IS THE RESPONSIBILITY OF THE BUYER.

We are a small business and unfortunately the item CANNOT be refunded or re-placed should the item be lost or damaged in the postal system.

 

If you have been overcharged for postage (which sometimes happens with combined postage costs calculated when buying more than one item), you will be contacted and reimbursed via paypal.

 

*International customers are responsible for any customs charges incurred with items.

 

Delivery:

Your item will be posted off to you within 3 working days. You will be emailed with a note letting you know your item is on its way. If an item is required urgently then please get in touch using the contact form and Jenny will do her utmost to meet your needs.

 

Returns and refunds:

If  you are unhappy with your purchase it can be returned within 14 days of receiving the item.The item must be returned in its original condition  before a refund will be given. The buyer is responsible for the return postage costs. All postage payments made on purchase of the item are non refundable.

 

Digital Files

Digital files are sent manually through email rather than as an instant download. This means the EU VAT charge does not apply.

Once you have chosen the pattern you desire and paid for it, the pdf file will be emailed to the email address you provide at the checkout. This will be done in 24-48 hours unless otherwise stated. If you wish the pattern to be sent to an alternative email address, please send a message via the contact form in the main menu.

 

Please Note  *Given the nature of downloadable files, they are all  NON REFUNDABLE.

 

The rights to all the images and content of  the digital downloads , patterns or tutorials (free or purchased) belongs to Jenny Blair. Reproducing, file sharing, or re-selling  any part (or all) of  the content is strictly prohibited. Thankyou for respecting my work.

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