Shop policy


All the items available for sale have been carefully designed by Jenny Blair, and the rights to each design belongs to Jenny Blair (c) 2012- 21.
The kits are assembled in the studio of Jenny Blair, in a smoke free environment.

Once you have selected the chosen items and then clicked on the Add to cart button  you will be taken to a Paypal Checkout.
Paypal is a trusted, reliable and universally known method of online banking . Paypal will accept all types of bank cards and you do NOT need to have a paypal account, simply follow the steps and use the 'pay by credit' button or the pay by paypal button
If you are having any problems or wish to order a customised product , you can send a message using the contact form in the main menu.

All items are sent from Scotland, UK via The UK Royal Mail Postal Service.
For UK delivery there are 2 options of postage available - Standard OR Special Delivery
Items are sent via first class which takes approximately 1-3 business days to arrive in the UK
Items are sent via Royal mail special delivery service and arrive the next working day, requiring a signature on delivery
For all other parts of the world items during the PANDEMIC because of the likelihood of delays there is only 1 option of postage available which is a TRACKED SERVICE.
Items are sent via the tracked Royal mail service. You will be provided a tracking number along with your dispatch message .

Please allow up to 10 working days in the UK, and 29 days for international addresses to receive your parcel before you contact me, this will allow for any postal delays to be rectified.
Proof of postage is always obtained and can be sent to you.
We CANNOT assume responsibility for any item lost or damaged in the post. Once the item is bought and posted IT IS THE RESPONSIBILITY OF THE BUYER.
We are a small business and unfortunately the item CANNOT be refunded or re-placed should the item be lost or damaged in the postal system.

If you have been overcharged more than £1.00 for postage (which sometimes happens with combined postage costs calculated when buying more than one item), you will be contacted and reimbursed via paypal.
*International customers are responsible for any customs charges incurred with items.

Your item will be posted off to you within 1-3 working days. You will be emailed with a note letting you know your item is on its way. If an item is required urgently then please get in touch using the contact form and Jenny will do her utmost to meet your needs.

If  you are unhappy with your purchase it can be returned within 30 days of receiving the item. The item must be returned in its original condition  before a refund will be given. The buyer is responsible for the return postage costs. All postage payments made on purchase of the item are non refundable.

Please Note  *Given the nature of downloadable files, they are all  NON REFUNDABLE.
The rights to all the images and content of  the digital downloads , patterns or tutorials (free or purchased) belongs to Jenny Blair. Reproducing, file sharing, or re-selling  any part (or all) of  the content is strictly prohibited. Thankyou for respecting my work.



Postage ISSUES


DIgital files